Customer places phone call

Customer:  Is that Rent an anything?

RAA: Yes. We rent anything and everything.

C: Good I want to rent a dog for the afternoon

RAA: Great! Do you have a part number?

C: a part number? For a dog!

RAA: all our products have to have part numbers. Company policy

C: a dog isn’t a product

RAA: must be if we carry it

C: do you in fact carry afternoon rentals of dogs?

RAA: don’t know. I need a part number to find out

C: Let’s start again. Do you rent animals?

RAA: I’ll type it in to the computer. Yes. It says we rent animals.

C: Try entering dog.

RAA: It says what kind of dog?

C: That’s encouraging. Tell it German shepherd

RAA: it says it can only be Germans or shepherds

C: So you rent Germans and you rent shepherds. Is that right?

RAA: Must be. Which do you want to go for?

C: Which is the cheapest. No forget that. Let’s start again

RAA: again, again.

C: Yes again, again, already. I want to rent a dog. Any dog so let’s forget the german shepherd.

RAA: what’s wrong with a german shepherd?

C: Nothing. Just forget it. Type in afternoon rentals

RAA. Done. Huge list.

C: Does it say dogs anywhere?

RAA: It says cats.

C: So you rent cats.

RAA: Apparently

C: OK I’ll rent a cat

RAA: It says what kind?

C:Try Silver tipped Persian

RAA: It says how many? It does give a part number though which is a good sign.

C:  tell it one.

RAA: It says the minimum order is five. Is that OK or would you like me to try dog again?

C: Where are you located?

RAA: The Philipines why?

C: It doesn’t matter. It’s not your fault. Where are the five cats located?

RAA: it says special order only. I guess we couldn’t get them for this afternoon.

C: this afternoon where?

RAA: don’t know but special orders take days even with a part number

C: OK let’s call it a day. I have lost interest and….

RAA interupts: Before you go would you like to take our satisfaction survey? It says you could win a German Shepherd cat

C: hangs up